{"id":7246,"date":"2025-11-19T16:02:30","date_gmt":"2025-11-19T15:02:30","guid":{"rendered":"https:\/\/cozycollections.be\/bestelling-volgen\/"},"modified":"2026-03-16T05:28:01","modified_gmt":"2026-03-16T04:28:01","slug":"suivi-des-commandes","status":"publish","type":"page","link":"https:\/\/cozycollections.be\/fr\/suivi-des-commandes\/","title":{"rendered":"Suivi des commandes"},"content":{"rendered":"<style>\n\t.order_track_form {\n\t\tbackground: #fafafa;\n\t}\n\tbody .search_order_form, body form.order_track_form label {\n\t\tcolor: #333;\n\t}\n\t.order_track_form div.search_order_form button {\n\t\tbackground: #3c4858;\n\t}\n\t.order_track_form, .tracking_form_tabs {\n\t\tborder-color: #cccccc !important;\n\t}\n\t.order_track_form div.search_order_form button {\n\t\tcolor: #fff;\n\t}\n.order_track_form input.ts_from_input:checked + label {\n\tcolor: #2271b1 !important;\n\tborder-bottom: 3px solid #2271b1;\n\tmargin-bottom: -2px;\n}\n.order_track_form {\n\tmax-width: 800px;\n\tmargin: 0 auto 20px;\n\tborder: 1px solid #e0e0e0;\n\tmin-height: 330px;\n}\n.track_fail_msg {\n\tcolor: red;\n\tpadding: 0 20px 15px;\n}\n<\/style>\n<div class=\"track-order-section\">\n\t<form method=\"post\" class=\"order_track_form\">\n\t\t<div class=\"search_order_form\">\n\t\t\t\t\t\t\t<style>\n\t\t\t\t\t.search_order_form .order_id_email.tracking_form { display:block; }\n\t\t\t\t\t.by_tracking_number {display:none;}\n\t\t\t\t\tform.order_track_form {min-height:auto;}\n\t\t\t\t\t<\/style>\n\t\t\t\t\t\t<div class=\"tracking_form_tabs\">\n\t\t\t\t<input id=\"for_order_number\" type=\"radio\" name=\"ts_tracking_form\" class=\"ts_from_input\" data-name=\"order_id_email\" checked>\n\t\t\t\t<label for=\"for_order_number\" class=\"ts_from_label for_order_number\">Bestelgegevens<\/label>\n\t\t\t\t<input id=\"for_tracking_number\" type=\"radio\" name=\"ts_tracking_form\" class=\"ts_from_input\" data-name=\"by_tracking_number\">\n\t\t\t\t<label for=\"for_tracking_number\" class=\"ts_from_label for_tracking_number\">Trackingnummer<\/label>\n\t\t\t<\/div>\n\t\t\t<div class=\"order_id_email tracking_form\">\n\t\t\t\t<p>Vul je bestelnummer en het e-mailadres van je bestelling in om je pakket te volgen.<\/p>\n\t\t\t\t<p class=\"form-row\"><label for=\"order_id\">Bestelnummer<\/label> <input class=\"input-text\" type=\"text\" name=\"order_id\" id=\"order_id\" value=\"\" placeholder=\"Bestelnummer\"><\/p>\n\t\t\t\t<p class=\"form-row\"><label for=\"order_email\">E-mailadres van bestelling<\/label> <input class=\"input-text\" type=\"text\" name=\"order_email\" id=\"order_email\" value=\"\" placeholder=\"E-mailadres\"><\/p>\n\t\t\t\t<p class=\"form-row\" style=\"margin-bottom:0;\"><button type=\"submit\" class=\"button btn btn-secondary\" name=\"track\" value=\"Track\">Suivre votre commande<\/button><\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"by_tracking_number tracking_form\">\n\t\t\t\t<p>Je kunt ook direct het trackingnummer invullen dat je in de verzendmail hebt ontvangen.<\/p>\n\t\t\t\t<p class=\"form-row\"><label for=\"order_tracking_number\">Trackingnummer<\/label><input class=\"input-text\" type=\"text\" name=\"order_tracking_number\" id=\"order_tracking_number\" value=\"\" placeholder=\"Trackingnummer\"><\/p>\n\t\t\t\t<p class=\"form-row\" style=\"margin-bottom:0;\"><button type=\"submit\" class=\"button btn btn-secondary\" name=\"track\" value=\"Track\">Suivre votre commande<\/button><\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"track_fail_msg\" style=\"display:none;\"><\/div>\n\t\t<\/div>\n\t\t<div class=\"clear\"><\/div>\n\t\t<input type=\"hidden\" name=\"action\" value=\"get_tracking_info\">\n\t\t<input type=\"hidden\" name=\"fronted\" value=\"yes\">\n\t\t<input type=\"hidden\" id=\"_wpnonce\" name=\"_wpnonce\" value=\"a89982bd2f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/7246\" \/>\t<\/form>\n\t<div class=\"trackship_branding\">\n\t\t<p><span>Aliment\u00e9 par<\/span><img decoding=\"async\" src=\"https:\/\/cozycollections.be\/wp-content\/plugins\/trackship-for-woocommerce\/assets\/images\/trackship-logo.png\"><\/p>\n\t<\/div>\n\t\t\t<style> .trackship_branding{display:block !important;} <\/style>\n\t<\/div>\n\n<style>\n  .ck-delivery-wrapper {\n    max-width: 1400px;\n    margin: 0 auto 40px;\n    font-family: inherit;\n    color: #333;\n    padding: 0 20px;\n  }\n\n  .ck-delivery-title {\n    text-align: center;\n    font-size: 28px;\n    font-weight: 700;\n    margin-bottom: 15px;\n    color: #333;\n  }\n\n  .ck-delivery-subtitle {\n    text-align: center;\n    font-size: 15px;\n    margin-bottom: 35px;\n    color: #666;\n  }\n\n  .ck-delivery-grid {\n    display: grid;\n    gap: 25px;\n    grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));\n  }\n\n  @media (min-width: 1200px) {\n    .ck-delivery-grid {\n      grid-template-columns: repeat(3, 1fr);\n    }\n\n    .ck-delivery-grid > .ck-card:last-child {\n      grid-column: 2 \/ 3;\n    }\n  }\n\n  @media (min-width: 768px) and (max-width: 1199px) {\n    .ck-delivery-grid {\n      grid-template-columns: repeat(2, 1fr);\n    }\n  }\n\n  @media (max-width: 767px) {\n    .ck-delivery-grid {\n      grid-template-columns: 1fr;\n      gap: 20px;\n    }\n  }\n\n  .ck-card {\n    background: #fff;\n    border-radius: 12px;\n    padding: 28px 30px;\n    box-shadow: 0 4px 15px rgba(0, 0, 0, 0.08);\n    border: 1px solid #e8e8e8;\n    display: flex;\n    flex-direction: column;\n    min-height: 100%;\n    transition: box-shadow 0.3s ease;\n  }\n\n  .ck-card:hover {\n    box-shadow: 0 6px 20px rgba(0, 0, 0, 0.12);\n  }\n\n  .ck-card h3 {\n    font-size: 20px;\n    margin: 0 0 18px;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n    font-weight: 700;\n    color: #333;\n  }\n\n  .ck-card p {\n    margin: 0 0 14px;\n    font-size: 15px;\n    line-height: 1.7;\n    color: #444;\n  }\n\n  .ck-card p:last-child {\n    margin-bottom: 0;\n  }\n\n  .ck-card ul {\n    margin: 8px 0 14px 22px;\n    padding: 0;\n    font-size: 15px;\n    line-height: 1.8;\n    color: #444;\n  }\n\n  .ck-card li {\n    margin-bottom: 8px;\n  }\n\n  .ck-card li:last-child {\n    margin-bottom: 0;\n  }\n\n  .ck-card strong {\n    font-weight: 600;\n    color: #333;\n  }\n\n  .ck-highlight {\n    font-size: 14px;\n    color: #c45b00;\n    background-color: #fff8f0;\n    padding: 12px 15px;\n    border-radius: 8px;\n    border-left: 3px solid #c45b00;\n    margin-top: 12px;\n    line-height: 1.6;\n  }\n\n  @media (max-width: 767px) {\n    .ck-delivery-wrapper {\n      padding: 0 15px;\n    }\n\n    .ck-delivery-title {\n      font-size: 24px;\n    }\n\n    .ck-card {\n      padding: 22px 24px;\n    }\n\n    .ck-card h3 {\n      font-size: 18px;\n      margin-bottom: 15px;\n    }\n\n    .ck-card p {\n      font-size: 14px;\n      margin-bottom: 12px;\n    }\n\n    .ck-card ul {\n      font-size: 14px;\n    }\n  }\n<\/style>\n<div class=\"ck-delivery-wrapper\">\n  <h2 class=\"ck-delivery-title\">&#128230; Conditions de livraison &amp; suivi de commande<\/h2>\n\n  <div class=\"ck-delivery-grid\">\n    <div class=\"ck-card\">\n      <h3>&#128221; Champ d\u2019application &amp; vendeur<\/h3>\n      <p>Ces conditions de livraison et de suivi s\u2019appliquent \u00e0 la pr\u00e9paration, l\u2019exp\u00e9dition, la livraison et au suivi des commandes pass\u00e9es via Cozy Collections. Elles compl\u00e8tent nos conditions g\u00e9n\u00e9rales.<\/p>\n      <p><strong>D\u00e9nomination l\u00e9gale&nbsp;:<\/strong> Cozy Collections BV<\/p>\n      <p><strong>Marque&nbsp;:<\/strong> Cozy Collections<\/p>\n      <p><strong>Num\u00e9ro d\u2019entreprise \/ TVA&nbsp;:<\/strong> BE1016462703<\/p>\n      <p><strong>Adresse&nbsp;:<\/strong> 102 Buntstraat, 9940 Evergem, Belgique<\/p>\n      <p><strong>Contact&nbsp;:<\/strong> <a href=\"mailto:info@cozycollections.be\">info@cozycollections.be<\/a> - <a href=\"tel:+32499833062\">+32 499 83 30 62<\/a><\/p>\n    <\/div>\n\n    <div class=\"ck-card\">\n      <h3>&#127760; Zone de livraison<\/h3>\n      <p><strong>Pays desservis&nbsp;:<\/strong> Belgique, Pays-Bas et autres pays de l\u2019Union europ\u00e9enne, selon les destinations disponibles au moment du paiement.<\/p>\n      <p><strong>Transporteurs&nbsp;:<\/strong> notamment DHL, UPS, DPD, GLS ou un partenaire logistique \u00e9quivalent, selon le format, le poids et la destination de votre commande.<\/p>\n      <p>Le mode de livraison disponible pour votre commande est toujours affich\u00e9 dans le panier et lors du passage en caisse.<\/p>\n    <\/div>\n\n    <div class=\"ck-card\">\n      <h3>&#128736;&#65039; Pr\u00e9paration &amp; exp\u00e9dition<\/h3>\n      <p>Chaque commande est soigneusement contr\u00f4l\u00e9e, pr\u00e9par\u00e9e et emball\u00e9e afin d\u2019arriver dans les meilleures conditions. L\u2019exp\u00e9dition d\u00e9marre d\u00e8s que votre paiement est confirm\u00e9.<\/p>\n      <p>La plupart des commandes sont remises au transporteur sous 24 \u00e0 72 heures ouvr\u00e9es. Les meubles volumineux, les envois multiples ou les p\u00e9riodes de forte activit\u00e9 peuvent demander un d\u00e9lai suppl\u00e9mentaire.<\/p>\n      <div class=\"ck-highlight\">Le d\u00e9lai concret de votre commande est toujours indiqu\u00e9 sur la fiche produit, dans le panier et \u00e0 l\u2019\u00e9tape de validation avant paiement.<\/div>\n    <\/div>\n\n    <div class=\"ck-card\">\n      <h3>&#9201;&#65039; D\u00e9lais de livraison<\/h3>\n      <p>Le d\u00e9lai de livraison d\u00e9pend du produit, de sa disponibilit\u00e9 et du pays de destination.<\/p>\n      <ul>\n        <li><strong>Articles en stock&nbsp;:<\/strong> g\u00e9n\u00e9ralement 2 \u00e0 5 jours ouvr\u00e9s apr\u00e8s exp\u00e9dition.<\/li>\n        <li><strong>Meubles volumineux ou commandes en plusieurs colis&nbsp;:<\/strong> g\u00e9n\u00e9ralement 5 \u00e0 10 jours ouvr\u00e9s apr\u00e8s exp\u00e9dition.<\/li>\n        <li><strong>Formats sp\u00e9ciaux ou pr\u00e9commandes&nbsp;:<\/strong> le d\u00e9lai estim\u00e9 est indiqu\u00e9 directement sur la page produit.<\/li>\n      <\/ul>\n      <p>En cas de retard ou de circonstances exceptionnelles, nous vous informons dans les meilleurs d\u00e9lais.<\/p>\n    <\/div>\n\n    <div class=\"ck-card\">\n      <h3>&#128269; Suivi de commande<\/h3>\n      <p>D\u00e8s que votre commande est exp\u00e9di\u00e9e, vous recevez un e-mail avec vos informations de suivi. Le module de suivi en haut de cette page vous permet de consulter l\u2019\u00e9tat actuel de votre envoi.<\/p>\n      <p>Utilisez vos informations de commande et consultez \u00e9galement l\u2019e-mail de confirmation d\u2019exp\u00e9dition pour obtenir des d\u00e9tails suppl\u00e9mentaires sur la livraison.<\/p>\n      <div class=\"ck-highlight\">Vous n\u2019avez toujours pas re\u00e7u de confirmation d\u2019exp\u00e9dition apr\u00e8s un d\u00e9lai raisonnable ? Contactez-nous via <a href=\"mailto:info@cozycollections.be\">info@cozycollections.be<\/a>.<\/div>\n    <\/div>\n\n    <div class=\"ck-card\">\n      <h3>&#8617;&#65039; Retours &amp; droit de r\u00e9tractation<\/h3>\n      <p>Pour toute information concernant les retours, la r\u00e9tractation ou les remboursements, veuillez consulter notre <a href=\"\/fr\/conditions-dannulation\/\">politique d\u2019annulation et de retour<\/a>.<\/p>\n      <p>Si un colis arrive visiblement endommag\u00e9 ou incomplet, merci de nous le signaler rapidement avec des photos claires et votre num\u00e9ro de commande afin que nous puissions vous aider efficacement.<\/p>\n      <p>Vous trouverez \u00e9galement plus d\u2019informations sur la livraison sur notre page <a href=\"\/fr\/conditions-de-livraison\/\">conditions de livraison<\/a>.<\/p>\n    <\/div>\n\n    <div class=\"ck-card\">\n      <h3>&#128222; Service client<\/h3>\n      <p>Vous avez une question sur l\u2019exp\u00e9dition, la livraison ou l\u2019\u00e9tat de votre commande ? Notre service client est \u00e0 votre disposition.<\/p>\n      <ul>\n        <li><strong>E-mail&nbsp;:<\/strong> <a href=\"mailto:info@cozycollections.be\">info@cozycollections.be<\/a><\/li>\n        <li><strong>T\u00e9l\u00e9phone&nbsp;:<\/strong> <a href=\"tel:+32499833062\">+32 499 83 30 62<\/a><\/li>\n      <\/ul>\n      <p>Merci d\u2019indiquer votre num\u00e9ro de commande dans chaque demande afin que nous puissions traiter votre dossier plus rapidement.<\/p>\n    <\/div>\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7246","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/cozycollections.be\/fr\/wp-json\/wp\/v2\/pages\/7246","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cozycollections.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cozycollections.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cozycollections.be\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cozycollections.be\/fr\/wp-json\/wp\/v2\/comments?post=7246"}],"version-history":[{"count":4,"href":"https:\/\/cozycollections.be\/fr\/wp-json\/wp\/v2\/pages\/7246\/revisions"}],"predecessor-version":[{"id":8230,"href":"https:\/\/cozycollections.be\/fr\/wp-json\/wp\/v2\/pages\/7246\/revisions\/8230"}],"wp:attachment":[{"href":"https:\/\/cozycollections.be\/fr\/wp-json\/wp\/v2\/media?parent=7246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}